Receiving calls
Call Center Operators can receive end-user calls and conduct the video verification process.
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Call Center Operators can receive end-user calls and conduct the video verification process.
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In Identomat's system, only users with the Call Center Operator role are responsible for receiving calls. When this role is enabled, a call toggle will appear at the top of the page. Activating this toggle allows the system to receive calls from end-users.
When an end-user initiates a call, a special call animation will appear, and the Call Center Operator will hear a ringing sound. After answering, the operator will connect with the end-user, and the verification process will continue as intended.
Call Center Operators may:
Take live screenshots of the end-user.
Fill out operator questionnaires during the session.
Initiate KYC steps for the end-user.
For more details you can see:
Video KYC
For a more detailed explanation and end-user guide, please visit the Video KYC page.