Receiving calls

Call Center Operators can receive end-user calls and conduct the video verification process.

In Identomat's system, only users with the Call Center Operator role are responsible for receiving calls. When this role is enabled, a call toggle will appear at the top of the page. Activating this toggle allows the system to receive calls from end-users.

When an end-user initiates a call, a special call animation will appear, and the Call Center Operator will hear a ringing sound. After answering, the operator will connect with the end-user, and the verification process will continue as intended.

Call Center Operators may:

• Take live screenshots of the end-user.

• Fill out operator questionnaires during the session.

• Initiate KYC steps for the end-user.

For more details you can see:

Video KYC

For a more detailed explanation and end-user guide, please visit the Video KYC page.